Why Choose Customer Support Agent AI?
- Industry-Agnostic Expertise: From retail and finance to healthcare, manufacturing, and beyond—our AI adapts its knowledge base and tone to fit your field.
- Sales-Driven Guidance: More than troubleshooting: the AI proactively suggests products, services, and upsells—just like a seasoned sales rep.
- Natural, Human-Like Conversations: Advanced NLP ensures every interaction feels personal, empathetic, and on-brand.
- Custom LLM Fine-Tuning & Voice Cloning: NovusCode fine-tunes state-of-the-art large language models on your own support transcripts and knowledge base. We also train bespoke AI voices—cloning your brand’s tone and style—for seamless voice-bot deployment.
Key Features
1
Dynamic Knowledge Base
- Auto-Updating Content: Pulls from your latest FAQs, product catalogs, and support articles in real time.
- Contextual Understanding: Recognizes customer intent and follows up with clarifying questions when needed.
2
Multi-Channel Support
- Chat & Messaging: Embed on your website, in your mobile app, or on social platforms.
- Voice Integration: Deploy as an IVR assistant or voice bot—powered by your cloned brand voice.
- Email & Ticketing: Automatically triages incoming tickets, auto-responds to standard questions, and escalates complex issues.
3
Guided Sales Journeys
- Personalized Recommendations: Suggests upsells, add-ons, and cross-sells based on customer profile and purchase history.
- Cart Recovery & Checkout Help: Detects abandoned carts, reaches out with helpful prompts, and walks customers through checkout.
4
Smart Escalation & Handover
- Sentiment Analysis: Monitors tone and urgency—seamlessly transfers to a human agent when needed.
- Agent Assist Tools: Summarizes conversation context, highlights key points, and suggests responses to live agents.
5
Advanced Analytics & Reporting
- Conversation Dashboards: Track resolution rates, average handling time, and sales conversions driven by the AI.
- Feedback Loop: Customer ratings and transcripts feed back into continuous model improvements.
6
Custom LLM Fine-Tuning & Voice Cloning
- Tailored Model Training: We fine-tune leading LLMs on your proprietary support logs to ensure domain-specific accuracy and tone.
- Voice Cloning Technique: Our voice-cloning pipelines create natural, brand-consistent AI voices for phone and voice-assistant channels.
- Omni-Modal Experience: Combine text and speech seamlessly—customers can switch between chat and voice without losing context.
How It Works?
- Easy Integration: Install our SDK or use pre‐built connectors for Zendesk, Salesforce, Shopify, and more—no heavy lifting.
- Custom Configuration & Training: Upload your support transcripts and style guidelines. NovusCode trains and fine-tunes your private LLM and voice model in our secure environment.
- Live Deployment: Roll out across chat widgets, voice channels, and email—your AI agent is live in minutes, speaking and writing in your brand voice.
- Continuous Learning: Every interaction refines both the LLM and voice models. Automated monitoring detects drift and schedules re-training so performance only gets better.
Benefits You’ll See
- 24/7 Brand-Consistent Support: Always-on AI that embodies your company’s tone—text and voice.
- Up to 70% Automation of Routine Inquiries: Free your human agents for high-value tasks.
- Higher Sales Conversion: Intelligent upsells and real-time recommendations boost average order values.
- Faster, More Accurate Responses: Domain-trained LLMs cut response error rates dramatically.
- Scalable, Secure Deployment: Enterprise-grade compliance and data isolation throughout model training.
Industries We Serve
- E-Commerce & Retail
- Financial Services & FinTech
- Healthcare & Life Sciences
- Manufacturing & Supply Chain
- Telecommunications & Utilities
- Travel & Hospitality
